Privacy Policy

At Zella Ash, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or interact with our services. By using our website, you consent to the practices described in this policy.

Information We Collect:

  1. Personal Information:

    • We may collect personal information, including but not limited to your name, address, email address, phone number, and payment details when you make a purchase.
  2. Device Information:

    • We collect information about the device you use to access our website, such as your IP address, browser type, and operating system.
  3. Cookies and Similar Technologies:

    • We use cookies and similar technologies to enhance your browsing experience, track website analytics, and improve our services.

How We Use Your Information:

  1. Order Processing:

    • We use your personal information to process and fulfill your orders, including order confirmation, delivery, and returns.
  2. Communication:

    • With your consent, we may send you promotional emails, newsletters, and updates about our products and services.
  3. Website Improvement:

    • We analyze user behavior and feedback to enhance our website functionality, content, and overall user experience.
  4. Security and Fraud Prevention:

    • Your information is used to ensure the security of transactions, detect and prevent fraud, and protect against unauthorized access.

Information Sharing:

  1. Third-Party Service Providers:

    • We may share your information with third-party service providers to facilitate order fulfillment, payment processing, and other services.
  2. Legal Compliance:

    • We may disclose your information to comply with legal obligations, enforce our policies, or respond to legal requests.

Your Choices:

  1. Opt-Out:

    • You can opt-out of receiving promotional emails by following the unsubscribe instructions in the emails.
  2. Cookie Settings:

    • You can manage your cookie preferences through your browser settings.

Data Security:

  1. Secure Transmission:

    • We use secure socket layer (SSL) encryption to protect the transmission of sensitive information during the checkout process.
  2. Data Retention:

    • We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Children’s Privacy:

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will take steps to delete the information.

Updates to Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the date of the latest revision will be indicated.

Contact Information:

If you have questions or concerns about our Privacy Policy, please contact us here or write to us at:

Zella Ash Privacy Officer
23 Bolton Road
Bury
BL8 2AB